An agent cannot start a return

tragent reports this at the “Return an order” stage. The question there is “Can it start a return?” Returns handled by a person are returns an agent cannot make on a customer's behalf.

Agents can usually carry on, but more slowly or less sure of what they found, and an unsure agent is likelier to recommend another store.

Expose returns through the same structured path as purchase; support load moves to agents too.

Run the check that reported REFUND_NOT_AUTOMATABLE again after the change. The scan needs no account; an issue found during an AI shopping test needs that test run again.

$ npx @tragent/cli scan https://your-store.com

• No way to change a delivery address that agents can find
• No order or returns tool for agents
• No cancellation policy agents can find
• No order-status page for agents to find
• No returns path for agents to find

All nine stages · Every issue