Issue reference
No cancellation policy agents can find
- POST_PURCHASE_NO_CANCEL_POLICY
- Return an order
- —
- Low
What it means
tragent reports this at the “Return an order” stage. The question there is “Can it start a return?” Returns handled by a person are returns an agent cannot make on a customer's behalf.
What it does to an agent
Agents get through, but your store reads less clearly to them than it could. It is worth fixing once the higher-severity issues are gone.
How to fix it
State the cancellation window and how to cancel in the refund policy or terms.
Check the fix
Run the check that reported POST_PURCHASE_NO_CANCEL_POLICY again after the change. The scan needs no account; an issue found during an AI shopping test needs that test run again.
npx @tragent/cli scan https://your-store.com