NewThe tragent CLI is on npm: npx @tragent/cli scan your-store.com
tragent
Scan your site

Issue reference

Your store returned a server error

Issue code
SITE_ERROR
Stage
Find products
Protocol
—
Severity
Critical

What it means

tragent reports this at the “Find products” stage. The question there is “Can an agent find your products at all?” An agent has to reach your site and locate products by searching or browsing before anything else can happen.

What it does to an agent

An agent that meets this stops: it cannot finish the journey, and the shopper is sent to a store where it can.

How to fix it

Investigate the 5xx: agents retry less patiently than browsers and abandon the journey.

Check the fix

Run the check that reported SITE_ERROR again after the change. The scan needs no account; an issue found during an AI shopping test needs that test run again.

Terminal
npx @tragent/cli scan https://your-store.com